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Frequently Asked Questions

  • How do I remove my cup? + -

    Always wash your hands thoroughly before removing the cup.

    Get into a comfortable position (standing, sitting, or squatting) and relax. When you relax it is a lot easier to remove the cup. At first, it can be best to practice insertion and removal in the shower, to avoid messes.

    Insert your thumb and index finger into your vagina. Squeeze the base of the cup with both fingers (the ribbed area above the stem). NEVER pull on the stem. The stem is only for locating the bottom of the cup, never for pulling it out.

    Removing the cup should never cause pain or discomfort. If it does, check if the vacuum is really broken.

    Once you have broken the vacuum and are holding the cup correctly, it will be easier to remove if you tighten your pelvic floor muscles.

  • What is the stem on the bottom of the cup for? + -

    The stem of the cup is there to make it easier to identify where the bottom of the cup is. This can tilt a bit if you have it in for a while. Heads up! You should never pull the stem to remove your cup! Doing so can worsen the vacuum, making the cup more difficult to take out. Apart from making removal harder, that also feels very unpleasant.

  • My cup is leaking. What shall I do? + -

    If you do leak even though you are wearing, this could be due to various causes.
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  • What should I do before taking the cup in use? + -

    Congrats with your new cup! Before using your cup, it is important that you sterilize it. You can do this by first washing it well with soap and water, and then boiling it in water for 5 minutes. An easy way to boil your cup is to put it in the microwave for 5 minutes.After that you can use your cup for the first time. As with many things, chances are it will be a bit rough the first time. But don’t worry, practice makes perfect! Practice inserting and removing the cup a few times before your period starts. If it doesn’t go smoothly right away, check it out; it can take 2 to 3 menstrual cycles until you are completely comfortable with the cup.

  • Help! My cup is stuck! + -

    No worries! Your vagina ends where your cervix is, so there’s no way it can get past that and get lost. If you feel like your cup is stuck, chances are it has still drawn a vacuum. It is important that you do not pull the stem, as this will increase the vacuum. This stem is really just there to help locate the bottom of the cup.

    If the cup is stuck it is therefore necessary to break the vacuum. If you can’t break the vacuum by squeezing the base (the rippled part above the stem), you can try gently running your fingers along the rim of the cup. If you can then create an opening, the vacuum is broken, and you can take it out by gently pulling the base of the cup.

    It helps to relax while breaking the vacuum. Try not to worry too much and take a deep breath. When you have managed to break the vacuum, it can help to tighten your pelvic floor muscles. The cup is then a bit easier to take out.

  • How do I clean my cup? + -

    After removing the cup, you can empty it into the toilet and clean it with some water, or wipe it down with some toilet paper. You can also use a pH neutral soap and rinse it well afterwards. Make sure you clean the air holes well so that it can draw a vacuum properly the next time.

    Between periods you can sterilize the cup by boiling it in water for 5 minutes.

  • What is the difference between medical grade silicone and silicone? + -

    Medical grade silicone is specially made so that it can safely stay in the body for a longer period of time.

  • Which size cup should I pick? + -

    Which size cup would work best for you, depends on how deep your cervix is. You can check this in the shower, when your hands are clean. Your cervix feels like a small, slightly hard bulge that springs back to the touch. If you can already feel your cervix when you’re one phalanx deep, your cervix is low, around your second phalanx is average. If your finger comes even deeper than that, your cervix will be a bit higher. It is best to check this every day of your period, so that you can determine the lowest point. The higher your cervix is, the larger size cup would be best. Size 1 is 56 mm long and has a diameter of 42 mm. Size 2 is a bit longer, at 58 mm, and is 48 mm wide.

    The volume also plays a role. If you have a heavy period, it is best to opt for a cup with a little more volume, as you won’t have to empty it as often. The cup in size 1 has a capacity of 22 ml and in the size 2 fits 29 ml of blood.

  • How do I insert the menstrual cup? + -

    Always wash your hands thoroughly before inserting the cup. 

    First of all, moistening the cup makes insertion easier. There are several ways to fold your cup. You can simply press it flat or fold it in half. You can also fold an edge inwards, so that some kind of arrow is created. There are many more ways, so just try some out! This way you’ll soon know what works best for you.

    We will explain one way in detail. This is the most recommended folding technique, where you simply fold it in half. Steps 1, 2 and 4 are the same no matter which fold you use.

    1. Before insertion, check whether the 4 vent holes are free. If these are not free, no vacuum can be created, so that it will not stay in place.
    2. Assume a comfortable position, such as standing, squatting or sitting on the toilet.
    3. Squeeze the sides of the cup to bring them together, then fold the cup in half to form a “U”.
    4. Use your free hand and gently push your labia apart. Then insert the folded cup into your vagina and let go. The cup will then unfold itself.

    It‘s important that your cup creates a vacuum after insertion, as only then it unfolds completely. You can turn your cup a little if you suspect that it has not unfolded properly. A well-fitting cup, which is properly inserted, is comfortable and does not leak.

  • I can still feel the cup. Why? + -

    If you still feel the cup, there could be several causes:
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  • Am I at risk of getting Toxic Shock Syndrome (TSS) when I’m using the cup? + -

    TSS is a rare condition that arises from an overgrowth of a certain type of bacteria. TSS is known to affect menstruating women, especially those who use super absorbent tampons. Still, TSS is a rare condition with 3 to 6 cases in 100,000 people every year. TSS is not only related to the use of tampons. TSS comes from toxic bacteria that shock the body. This bacteria can be transmitted through surgery, childbirth and other infections. You reduce the chance of TSS by following the instructions of the menstrual products. For specific questions about TSS, we recommend that you make an appointment with your doctor.

  • How do I clean my cup? + -

    Before you insert the cup, it is important to properly clean it. You can clean the cup by boiling it in water for 5 minutes. Wash your hands well before inserting the cup.

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