Free shipping on orders over 22.50 €

Frequently Asked Questions

  • How do I know what size Yoni product I need? In other words, how can I compare absorption with the products I use now? + -

    On all of Yoni product packaging you will find a number of droplets. These droplets stand for the absorbency of the product and are industry standard. This makes it easy to compare products! For example if you are now using a tampon or pad with 3 droplets, then you can best switch to a Yoni product with 3 droplets as well.

  • Where is the organic cotton produced? + -

    Where our organic cotton is sourced differs per batch of tampons and pads. We can trace the source via the batch number found on each box of Yoni product. All sources have been certified by the SOIL Association according to the Global Organic Textile Standard (GOTS).

  • Are Yoni tampons biodegradable? + -

    Yes, Yoni tampons are biodegradable. You can throw them on the compost heap because they are made from 100% organic cotton. The wrapping is made from cellulose, a biodegradable material as well.

  • Are Yoni pads and pantyliners biodegradable? + -

    Yes, Yoni pads and panty liners are biodegradable. They are made from organic cotton and have a bioplastic backing. This means they can be thrown on the compost heap or just in the normal trash.  Most of the individual packaging is made from cornstarch and hence also biodegradable. Unfortunately only the paper stuck to the sticky side of the pad and panty liner is not compostable. This is something we are working on. And of course don’t forget to throw the outer carton packaging in the paper bin.

  • How do you use or share my information? + -

    We use your personal information for the sole purpose of providing you with the best care and service. We will never share your personal information. For a more information on our privacy policy, please click here.

  • How can I track my order? + -
    When your order has been shipped, you will receive an email notification including a tracking number you can use to check your order status. The tracking number and orders history are also available in your Yoni account.
    If you experience any problems, please contact us at info@yoni.care and we’ll do our best to help out.
  • I’ve made a mistake in my shipping address. What can I do? + -

    If your order was submitted with an incorrect address, please email info@yoni.care within 15 minutes of placing the order and we will correct the shipping address before the order is processed.

  • What should I do if my shipment hasn’t arrived or the product is defect? + -

    If something is wrong with your shipment you can email info@yoni.care and we will help you out. In your email it´s helpful to mention your order number.

  • How long does it take to process and ship your order? + -
    If you place your order before 22.00, we will prepare and process your order within the same business day (excluding weekends and holidays) of receiving your order confirmation email.
    You will receive another notification when your order has been shipped. If you order during a weekend or national holiday, your package will be shipped the next working day.
    Estimated shipping time:
    • The Netherlands: 1-3 business days. Most of orders shipped in the Netherlands will be delivered the next business day, however actual delivery date will vary per location and courier
    • Belgium: 1-4 business days
    • Germany: 2-3 business days
  • What are the shipping costs? + -
    We offer free shipping on orders over 22.50 euro to The Netherlands, Belgium and Germany.
    For orders below 22.50 euro the following shipping costs apply:
    • The Netherlands: 6.95 euros
    • Belgium: 6.95 euros
    • Germany: 6.95 euros
  • To which countries does Yoni ship? + -
    We are currently shipping to the following countries:
    • The Netherlands
    • Belgium
    • Germany
    We are working on expanding our reach to other countries. Keep an eye out on our social media or sign up for our newsletter to stay up to date!
  • Do Yoni products protect just as well as mainstream brands? + -

    Yes! Organic cotton is not only better for your body and the planet, but it’s also highly absorbent and will protect you from leakage as well as synthetic products. Also our pads and liners stay in place due to the strong adhesive backing which is also biodegradable.

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