Frequently Asked Questions

  • How long can I use my menstrual cup? + -

    You can use the cup for up to 10 years. This makes the cup a sustainable alternative to tampons or pads. The cup may change color through use, but this is normal. As long as the cup is not damaged, you can just use it.

  • Which cup size should I use? + -

    Size doest matter! It’s important to wear the right size of your cup. We recommend size 1 if you have not given birth vaginally. If you have given birth vaginally, we advise you to use size 2.

  • How many hours can I wear my Yoni cup? + -

    The cup should be emptied within 12 hours. You can wear it for up to 12 hours, depending on your blood loss. When you first use the cup, we recommend emptying it more regularly so that you get to know your own flow.

  • Where are Yoni products made? + -

    Yoni tampons are made in Germany and Yoni pads and pantyliners are made in Italy.

  • How can I track my order? + -

    Once your order has been shipped you’ll receive an email with a tracking code and an explanation how to track your order. If you experience any problems, let us know via info@yoni.care and we’ll do our best to help out.

  • I’ve made a mistake in my shipping address. What can I do? + -

    Please email Eva at info@yoni.care as soon as you can and she will help you get things sorted. In your email it’s helpful to mention your order number as well as your full name as mentioned on your order.

  • My shipment hasn’t arrived or it arrived damaged. What should I do? + -

    Please email Eva at info@yoni.care and she help you out. In your email it’s helpful to add your order number as well as your full name as mentioned on your order.

  • When will my order be delivered? + -

    If you place your order before 22.00 we will prepare and send your order out that day. How long shipping exactly takes depends per country: The Netherlands: order before 22.00, receive your order the next day Belgium: order before 22.00 and receive your order in 1-2 days Germany: order before 22.00 and receive your order 1-3 days UK: order before 22.00 and receive your order 2-4 days If you don’t receive your order on time, please contact us at info@yoni.care and we’ll see what we can do.

  • How do I know what size Yoni product I need? In other words, how can I compare absorption with the products I use now? + -

    On all of Yoni product packaging you will find a number of droplets. These droplets stand for the absorbency of the product and are industry standard. This makes it easy to compare products! For example if you are now using a tampon or pad with 3 droplets, then you can best switch to a Yoni product with 3 droplets as well.

  • Is shipping free? + -

    Shipping is free at certain order quantities. These differ per country:

    Netherlands: With orders over €22,50 shipping is free. Otherwise shipping costs €4.95 per order.

    Belgium: With orders over €30 shipping is free. Otherwise shipping costs €6.95 per order.

    Germany: With orders over €30 shipping is free. Otherwise shipping costs €6.95 per order.

    UK: With orders over £30 shipping is free. Otherwise shipping costs £7.95 per order.

  • Where do you ship to? + -

    Via the Yoni webshop we ship to the Netherlands, Belgium, Germany and the UK and we are working on expanding our reach to other countries. We aren’t exactly sure when but keep an eye out on our social media or sign up for our newsletter to keep up to date.

  • Do Yoni products protect just as well as mainstream brands? + -

    Yes! Organic cotton is not only better for your body and the planet, but it’s also highly absorbent and will protect you from leakage as well as synthetic products. Also our pads and liners stay in place due to the strong adhesive backing which is also biodegradable.