We do our best to get your order to you as quickly and effortlessly as possible.
Frequently asked questions about Yoni shipment:
To which countries does Yoni ship?
We are currently shipping to the following countries:
- The Netherlands
- Belgium
- Germany
We are working on expanding our reach to other countries. Keep an eye out on our social media or sign up for our newsletter to stay up to date!
How long does it take to process and ship your order?
If you place your order before 22.00, we will prepare and process your order within the same business day (excluding weekends and holidays) of receiving your order confirmation email.
You will receive another notification when your order has been shipped. If you order during a weekend or national holiday, your package will be shipped the next working day.
Estimated shipping time:
- The Netherlands: 1-3 business days. Most of orders shipped in the Netherlands will be delivered the next business day, however actual delivery date will vary per location and courier
- Belgium: 1-4 business days
- Germany: 2-3 business days
**During the national holidays, our logistics partners will also take some time off. Orders placed between May 26 pm and May 29 pm will be processed and shipped on May 30. Thanks for your understanding.**
What are the shipping costs?
We offer free shipping on orders over 22.50 euro to The Netherlands, Belgium and Germany.
For orders below 22.50 euro the following shipping costs apply:
- The Netherlands: 6.95 euros
- Belgium: 6.95 euros
- Germany: 6.95 euros
How do I check the status of my order?
When your order has been shipped, you will receive an email notification including a tracking number you can use to check your order status. The tracking number and orders history are also available in your Yoni account.
If you experience any problems, please contact us at info@yoni.care and we’ll do our best to help out.
How can I change my shipping address?
If your order was submitted with an incorrect address, please email info@yoni.care within 15 minutes of placing the order and we will correct the shipping address before the order is processed.
What should I do if my shipment hasn’t arrived or the product is defect?
If something is wrong with your shipment you can email info@yoni.care and we will help you out. In your email it´s helpful to mention your order number.
Do you accept returns?
For any questions and information about returns, refunds and exchanges, please read this page.
